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Title:The National Surveys of NHS Patients: General Practice 1998 Summary of Key Findings 
Overview:The National Surveys of NHS Patients programme consists of a series of surveys designed to contribute to monitoring the performance of the NHS, as seen from the patients' perspective. The 1998 General Practice survey is the first in this series. It covered a wide range of issues, including access and waiting times, complaints, patient-GP communication, patients' views of GPs and practice nurses in terms of knowledge, skills, courtesy, etc. and the quality and range of services such as out-of-hours care and hospital referrals. This booklet is a summary of the key findings of the 1998 GP survey in England. 
Abstract:The National Surveys of NHS Patients programme consists of a series of surveys designed to contribute to monitoring the performance of the NHS, as seen from the patients' perspective.

The 1998 General Practice survey is the first in this series. It covered a wide range of issues, including use of GP services, contacting the surgery, waiting times for an appointment and waiting at the surgery, choice of GP, patient-GP communication, patients' views of GPs and practice nurses in terms of knowledge, skills, courtesy, complaints and the quality and range of services such as out-of-hours care and hospital referrals to a specialist.

The sample was drawn from the 1998 Electoral Registers and comprised 1000 electors within each of the 100 Health Authorities in England. A total of 100,000 postal questionnaires were posted in October 1998 and over 61,000 were returned completed (an adjusted response rate of 64%).

This booklet is a summary of the key findings of the 1998 GP survey in England. It includes key points on the survey results and lots of graphs and charts. Most of the results are presented at the national level, with some geographical comparisons between NHS Regional Offices (8) and health authorities (100) or comparisons between respondents (by age group, gender, social class or ethnic group). 
Category:Published results - General Practice Survey 1998 
Location:England 
Trust Type:Children's NSF 
Survey Type:General Practice GP 
Author:Colin Airey, Bob Erens 
Publisher:Department of Health 
Date Published:January 1999 
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