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Title:Guidance Manual: NHS trust-based patient surveys: Mental Health Service Users 
Overview:This guidance manual outlines the requirements and procedures for conducting the survey of Service users. It should be read by Mental Health Trust staff involved in undertaking this survey and by the approved survey contractors. 
Abstract:1. Introduction: service user feedback and the NHS Plan; 2. Setting up a project team; 3. Approved Survey Contractor versus in-house surveys; 4. Commissioning a survey from an Approved Contractor; 5. Data protection and confidentiality; 6. Ethical issues and ethics committees; 7. Collecting data from non-English speaking populations; 8. Timetable; 9. Compiling a list of service users; 10. Maximising service users' receptiveness to the survey process; 11. Implementing the survey - practicalities; 12. Entering data; 13. Making sense of the data; 14. Reporting results. 
Category:Methodology - Mental Health 2003 
Survey Type:Mental Health 
Author:Rachel Reeves 
Publisher:Picker Institute Europe 
Date Created:April 2003 
Last Amended:May 2003 
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