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Title:CHI Patient Survey Indicator Methodology for PCTs 
Overview:Indicators will be derived from the survey results for each trust, for each of 5 domains of patient experience: Access and waiting; Better information, more choice; Building relationships; Clean, comfortable, friendly place to be; Safe, high quality coordinated care. This document describes how the indicators were derived from the survey questions. Details of all the performance indicators for Primary Care Trusts are available on the CHI website: Final Performance Indicators for Primary Care Trusts. Any queries about the performance indicators should be emailed to CHI at: Performance.indicators@chi.nhs.uk
Abstract:This document outlines the method used by the Commission for Health Improvement (CHI) to score the performance indicator questions included within the survey of local health services, carried out by Primary Care Trusts in Spring 2003.
This document describes how the indicators were derived from the survey questions. Answers to each question were scored according to the extent to which the patient's experience could have been better. The indicators were constructed by aggregating responses from the survey questions that relate to each of five domains of patient experience used by the Department of Health:
Access and waiting - covers patient's experience of these aspects of care, such as access to appointments, and waiting for appointments;
Better information, more choice - covers patient's experience of these aspects of care, such as information about care and treatment, and involvement in care;
Building relationships - covers patient's experience of these aspects of care, such as quality of communication with clinical staff;
Clean, comfortable, friendly place to be - covers patient's experience of these aspects of care, such as cleanliness and comfort of facilities, and privacy and dignity;
Safe, high quality coordinated care - covers patient's experience of these aspects of care, such as coordination of care following referral. 
Category:Methodology - PCT 2003 
Location:England 
Survey Type:Primary Care - Local Health Services 
Author:Commission for Health Improvement 
Publisher:Commission for Health Improvement 
Date Created:June 2003 
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