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Title:Guidance Manual 2004: NHS trust-based patient surveys: Mental Health Service Users 
Overview:This guidance manual outlines the requirements and procedures for conducting the survey of service users 2004. It should be read by Mental Health Trust staff involved in undertaking this survey and by the approved survey contractors.  
Abstract:1. Introduction: service user feedback and the NHS Plan; 2. Setting up a project team; 3. Approved Survey Contractor versus in-house surveys; 4. Commissioning a survey from an Approved Contractor; 5. Data protection and confidentiality; 6. Ethical issues and ethics committees; 7. Collecting data from non-English speaking populations; 8. Timetable; 9. Compiling a list of service users; 10. Maximising service users' receptiveness to the survey process; 11. Materials; 12. Implementing the survey - practicalities; 13. Entering data; 14. Making sense of the data; 15. Reporting results; 16. Using results for quality improvement  
Category:Guidance Manual - Mental Health 2004 
Survey Type:Mental Health 
Author:Rachel Reeves 
Publisher:Picker Institute 
Date Created:December 2003 
Last Amended:January 2004 
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