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Title:PCT Survey Guidance Manual: NHS trust-based patient surveys: Primary Care Trusts 
Overview:This guidance manual outlines the requirements and procedures for conducting the survey of Primary Care Trusts in 2004. It should be read by Trust staff involved in undertaking this survey and by the approved survey contractors. 
Abstract:1. Introduction: patient feedback and the NHS Plan; 2. Setting up a project team; 3. Approved Survey Contractor versus in-house surveys; 4. Commissioning a survey from an Approved Contractor; 5. Data protection and confidentiality; 6. Ethical issues and ethics committees; 7. Collecting data from non-English speaking populations; 8. Timetable; 9. The list of patients; 10. Maximising patients' receptiveness to the survey process; 11. Implementing the survey - practicalities; 12. Entering data; 13. Making sense of the data; 14. Reporting results. 
Category:Guidance Manual - PCT 2004 
Survey Type:Primary Care - Local Health Services 
Author:Rachel Reeves 
Publisher:Picker Institute 
Date Created:January 2004 
Last Amended:January 2004 
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