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Title:Guidance Manual: acute hospital trusts Outpatient Departments 2004/05 
Overview:This guidance manual outlines the requirements and procedures for conducting the survey of Outpatients Departments in 2004/05. It should be read by Trust staff involved in undertaking this survey and by the approved survey contractors.  
Abstract:1. Introduction: patient feedback and the NHS Plan; 2. Setting up a project team; 3. Approved Survey Contractor versus in-house surveys; 4. Commissioning a survey from an Approved Contractor; 5. Data protection and confidentiality; 6. Ethical issues and ethics committees; 7. Collecting data from non-English speaking populations; 8. Timetable; 9. Compiling a list of patients; 10. Publicising the survey; 11. The Outpatients Survey Core Questions and question bank 12. Materials 13. Implementing the survey-practicalities 14. Entering data; 15. Making sense of the data; 16. Reporting results; 17. Using results for quality improvement; 18. Appendix - Designing and testing new questions  
Category:Guidance Manual - Outpatients 2004/05 
Survey Type:Outpatient 
Author:Rachel Reeves 
Publisher:Picker Institute  
Last Amended:July 2004 
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