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Title:Primary Care Trusts Survey 2005: Guidance Manual 
Overview:This guidance manual outlines the requirements and procedures for conducting the survey of Primary Care Trusts in 2004/05. It should be read by Trust staff involved in undertaking this survey and by the approved survey contractors.  
Abstract:1. Introduction: patient feedback and the NHS Plan; 2. Setting up a project team; 3. Approved Survey Contractor versus in-house surveys; 4. Commissioning a survey from an Approved Contractor; 5. Data protection and confidentiality; 6. Ethical issues and ethics committees; 7. Collecting data from non-English speaking populations; 8. Timetable; 9. The list of patients; 10. Publicising the survey; 11. The core questionnaire and question bank; 12. Materials; 13. Implementing the survey - practicalities; 14. Entering data; 15. Making sense of the data; 16. Reporting results, 17. Using results for quality improvement; 18. Appendix - Designing and testing new questions.  
Category:Guidance Manual - PCT 2005 
Survey Type:Primary Care - Local Health Services 
Author:Rachel Reeves 
Publisher:Picker Institute 
Date Created:November 2004 
Last Amended:November 2004 
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