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Title:Mental Health Trusts Survey 2005: Guidance Manual 
Overview:This guidance manual outlines the requirements and procedures for conducting the survey of service users 2004/05. It should be read by Mental Health Trust staff involved in undertaking this survey and by the approved survey contractors.  
Abstract:1. Introduction: service user feedback and the NHS Plan; 2. Setting up a project team; 3. Approved Survey Contractor versus in-house surveys; 4. Commissioning a survey from an Approved Contractor; 5. Data protection and confidentiality; 6. Ethical issues and ethics committees; 7. Collecting data from non-English speaking populations; 8. Timetable; 9. Compiling a list of service users; 10. Maximising service users' receptiveness to the survey process; 11. Materials; 12. Implementing the survey - practicalities; 13. Entering data; 14. Making sense of the data; 15. Reporting results; 16. Using results for quality improvement  
Category:Mental Health Survey 2005 - Guidance Manual 
Survey Type:Mental Health 
Author:Rachel Reeves 
Publisher:Picker Institute Europe 
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