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Title:Emergency Guidance Manual: NHS trust-based patient surveys: acute hospital trusts Emergency Departments 
Overview:This guidance manual outlines the requirements and procedures for conducting the survey of Emergency Departments in Spring 2003. It should be read by Trust staff involved in undertaking this survey and by the approved survey contractors. 
Abstract:1. Introduction: patient feedback and the NHS Plan; 2. Setting up a project team; 3. Approved Survey Contractor versus in-house surveys; 4. Commissioning a survey from an Approved Contractor; 5. Data protection and confidentiality; 6. Ethical issues and ethics committees; 7. Collecting data from non-English speaking populations; 8. Timetable; 9. Compiling a list of patients; 10. Maximising patients' receptiveness to the survey process; 11. The Basic Emergency Survey questions and question bank; 12. Implementing the survey - practicalities; 13. Entering data; 14. Making sense of the data; 15. Reporting results. 
Category:Guidance Manual - Emergency 2003 
Location:England 
Trust Type:Acute or Multi-Service Trust 
Survey Type:Emergency Department 
Author:Rachel Reeves 
Publisher:Picker Institute Europe 
Date Created:January 2003 
Last Amended:March 2003 
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