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Title:Outpatients Guidance Manual: NHS trust-based patient surveys: acute hospital trusts Outpatients 
Overview:This guidance manual outlines the requirements and procedures for conducting the survey of Outpatients in Spring 2003. It should be read by Trust staff involved in undertaking this survey and by the approved survey contractors. 
Abstract:1. Introduction: patient feedback and the NHS Plan; 2. Setting up a project team; 3. Approved Survey Contractor versus in-house surveys; 4. Commissioning a survey from an Approved Contractor; 5. Data protection and confidentiality; 6. Ethical issues and ethics committees; 7. Collecting data from non-English speaking populations; 8. Timetable; 9. Compiling a list of patients; 10. Maximising patients' receptiveness to the survey process; 11. The Basic Outpatients Survey questions and question bank; 12. Implementing the survey - practicalities; 13. Entering data; 14. Making sense of the data; 15. Reporting results. 
Category:Guidance Manual - Outpatients 2003 
Survey Type:Outpatient 
Author:Rachel Reeves 
Publisher:Picker Institute Europe 
Date Created:January 2003 
Last Amended:March 2003 
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