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Title:Guidance Manual v3 
Overview:This guidance manual outlines the requirements and procedures for conducting the survey of PCT survey 2008. It should be read by Trust staff involved in undertaking this survey and by the approved survey contractors. 
Abstract:1: Introduction: patient feedback and the NHS Plan
2: Setting up a project team
3: Approved Survey Contractor versus in-house surveys
4: Commissioning a survey from an Approved Contractor
5: Data protection and confidentiality
6: Ethical issues, ethics committees & research governance
7: Collecting data from non-English-speaking populations
8: Timetable
9: Compiling a list of patients
10: Weekly monitoring
11: Publicising the survey
12: The core questions and question bank
13: Materials
14: Implementing the survey - practicalities
15: Entering data
16: Making sense of the data
17: Reporting results
18: Using results for quality improvement
19: Glossary. 
Category:Guidance Manual - PCT 2008 
Survey Type:Primary Care - Local Health Services 
Author:Julia Martin 
Publisher:Picker Institute Europe 
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