Download document

Do you need software?

In order to view downloaded PDF documents you will need Adobe Acrobat Reader installed on your computer.

>> Further information

Get Acrobat Reader

Title:Guidance Manual - Emergency 2008 - version 2 
Overview:This guidance manual outlines the requirements and procedures for conducting the 2008 Emergency Department Survey. It should be read by Trust staff involved in undertaking this survey and by the approved survey contractors. 
Abstract:1: Introduction: patient feedback and the NHS Plan
2: Setting up a project team
3: What's new for 2008?
4: Deciding whether to use an approved survey contractor or carry out the survey in-house
5: Commissioning a survey from an Approved Contractor
6: Data protection and confidentiality
7: Ethical issues, ethics committees & research governance
8: Collecting data from non-English-speaking populations
9: Timetable
10: Compiling a list of patients
11: Final sampling inspection by the Co-ordination Centre
12:Weekly monitoring
13: Publicising the survey
14: The core questions and question bank
15: Materials
16: Implementing the survey - practicalities
17: Entering data
18: Making sense of the data
19: Reporting results
20: Using results for quality improvement. 
Category:Guidance Documents 
Trust Type:Acute or Multi-Service Trust 
Survey Type:Emergency Department 
Author:Esther Howell, Elisabeth Garratt, Sally Donovan 
Publisher:Picker Institute Europe 
Date Published:March 2008 
Last Amended:April 2008 
Download now