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Title:	Guidance Manual - Emergency 2008 - version 2
Overview:	This guidance manual outlines the requirements and procedures for conducting the 2008 Emergency Department Survey. It should be read by Trust staff involved in undertaking this survey and by the approved survey contractors.
Abstract:	1: Introduction: patient feedback and the NHS Plan 2: Setting up a project team 3: What's new for 2008? 4: Deciding whether to use an approved survey contractor or carry out the survey in-house 5: Commissioning a survey from an Approved Contractor 6: Data protection and confidentiality 7: Ethical issues, ethics committees & research governance 8: Collecting data from non-English-speaking populations 9: Timetable 10: Compiling a list of patients 11: Final sampling inspection by the Co-ordination Centre 12:Weekly monitoring 13: Publicising the survey 14: The core questions and question bank 15: Materials 16: Implementing the survey - practicalities 17: Entering data 18: Making sense of the data 19: Reporting results 20: Using results for quality improvement.
Category:	Guidance Documents
Location:	England
Trust Type:	Acute or Multi-Service Trust
Survey Type:	Emergency Department
Author:	Esther Howell, Elisabeth Garratt, Sally Donovan
Publisher:	Picker Institute Europe
Version:	2
Date Published:	March 2008
Last Amended:	April 2008