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Title:National Surveys of NHS Patients : Cancer: National Overview 1999/2000 
Overview:The survey of Cancer patients is the third in the National Surveys of NHS Patients programme. The purpose was to assess the quality of care, as seen by NHS hospital patients diagnosed with one of six types of cancer. Over 65,000 patients from over 170 NHS Trusts in England participated in the survey. This report presents the key findings from a national perspective. It includes comparisons of patient experiences between types of tumour, demographic groups and between the best and worst Trusts. The results provide a benchmark from which implementation of the National Cancer Plan (2000) can be monitored. 
Abstract:The survey of Cancer patients is the third in the National Surveys of NHS Patients programme. The purpose was to assess the quality of NHS patient care, as seen by hospital patients with cancer.The sample of patients was drawn from hospital administrative records. It consisted of those discharged between July 1999 and June 2000, having been diagnosed with one of six types of cancer: breast, colorectal, lung, ovarian, prostate or non-Hodgkin's lymphoma.All NHS Trusts in England estimated to have 150 or more qualifying patients within the stated period were asked to participate. All 172 of these Trusts and over 65,000 patients participated in the survey (an overall response rate of 74%). The questionnaire was designed for cancer patients at different stages of the care pathway. This is reflected in the report, which covers the reported experiences and opinions of the six groups of cancer patients relating to the care and treatment they received from the NHS Trusts at which they were diagnosed with their illness, the Trust where received their first treatment and the Trust they had attended most recently as an outpatient. The survey results are presented for a set of themes relating to the patients' experience, covering: access to care (waiting times); diagnosis (communication and understanding); first treatment communicationand understanding; involvement and being treated with respect and dignity; co-ordination and continuity; pain and physical comfort; discharge procedures; the hospital environment; out-patient appointments. The report includes comparisons between demographic groups. It describes the extent of movement between NHS Trusts for diagnosis, first treatment and outpatient appointments and identifies the tests and procedures reported by patients for their first treatment within the different cancer groups.The results identify different experiences for patients with different types of cancer and also between patients treated at different Trusts. Comparisons are made between the best and worst Trusts in terms of 'problem scores' calculated from the survey responses.This national overview report provides a baseline for measuring cancer patients' experience of care in the NHS in the year 1999/2000. Although this pre-dates the publication of the National Cancer Plan (September 2000), these results provide a benchmark from which the implementation of the National Cancer Plan can be monitored. 
Category:Published results - Cancer 1999/2000 
Location:England 
Trust Type:Ambulance Trust 
Survey Type:Cancer 
Author:Colin Airey, Harriet Becher, Bob Erens, Elizabeth Fuller 
Publisher:Department of Health 
Date Published:January 2002 
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