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| Title: | Understanding what matters: A guide to using patient feedback to transform services |
|---|---|
| Overview: | This is a link to the Department of Health's website where you can download best practice guidance which sets out the key principles for collecting and using patient experience feedback to drive improvements in the quality of services. It has been co-produced with NHS organisations pioneering this approach, to support the embedding of patient insight within everyday practice. |
| Category: | |
| Location: | None specified |
| Publisher: | Department of Health |
| Date Published: | May 2009 |
