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Title:A guide to conducting a local Outpatients Department Survey 
Overview:This guide is designed to help staff in NHS trusts gather patient feedback by using the same approach as the national patient survey programme. Following this guidance will help to ensure that your results are comparable with the previous outpatients department survey undertaken as part of the national patient survey programme. 
Abstract:Sections 2-4 of this guidance outline the preparatory work that can be done and include information to help you decide whether to appoint a survey contractor to assist with carrying out the survey. Section 7 explains how to use the online question bank tool to create your questionnaire. Section 8 provides advice on sample size. Section 9 outlines step-by-step instructions on how to compile the survey sample. Section 10 offers guidance on data protection and confidentiality. Appendix 1 presents a generic survey timetable, outlining the main stages involved in carrying out a survey, presented in the order in which these are conducted for the national surveys. 
Category:Guidance notes 
Survey Type:Outpatient 
Publisher:Picker Institute Europe 
Date Published:September 2009 
Last Amended:October 2011 
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