Urgent and Emergency Care Survey 2018
This survey looks at the experiences of adults who have received care from an emergency department or an urgent care centre. The survey has been running since 2003.
Information on the 2018 survey is below, including survey instructions, reporting and results.
Information on this survey from other years can be found using the filter bar on the right of this page. You can contact the Survey Coordination Centre about the Urgent and Emergency Care Survey by email.
Design and Development
In this category, you will find documents relating to the design and development stage of the survey. This includes the survey development report detailing the full development process for the survey, ethical and information governance approvals.
Survey Materials
In this category, you will find the survey materials. These include the dissent posters which should be displayed in each trust throughout the sampling month or period.
- Core questionnaire Type 1.docx
- Core questionnaire Type 3.docx
- Dissent poster Arabic Type 1.docx
- Dissent poster Arabic Type 3.docx
- Dissent poster Bengali Type 1.docx
- Dissent poster Bengali Type 3.docx
- Dissent poster English Type 1.docx
- Dissent poster English Type 3.docx
- Dissent poster French Type 1.docx
- Dissent poster French Type 3.docx
- Dissent poster Gujarati Type 1.docx
- Dissent poster Gujarati Type 3.docx
- Dissent poster Polish Type 1.docx
- Dissent poster Polish Type 3.docx
- Dissent poster Portuguese Type 1.docx
- Dissent poster Portuguese Type 3.docx
- Dissent poster Punjabi Type 3.docx
- Dissent poster Punjabi Type 1.docx
- Dissent poster Spanish Type 1.docx
- Dissent poster Spanish Type 3.docx
- Dissent poster Urdu Type 1.docx
- Dissent poster Urdu Type 3.docx
- First mailing letter Type 1.docx
- First mailing letter Type 3.docx
- Multilanguage sheet.pdf
- Second mailing letter Type 1.docx
- Second mailing letter Type 3.docx
- Third mailing letter Type 1.docx
- Third mailing letter Type 3.docx
Instructions and Guidance
In this category, you will find all the instruction and guidance materials needed by an NHS Trust or approved contractor to implement the survey. It also includes documents to help support NHS Trusts with the contractual arrangements for working with an approved contractor.
- Data cleaning guidance.pdf
- Data entry spreadsheet Type 1.xlsm
- Data entry spreadsheet Type 3.xlsm
- Final data checklist.docx
- GDPR Model service contract.docx
- GDPR Service contract briefing note.docx
- Sample construction spreadsheet 1.xlsx
- Sample construction spreadsheet 2.xlsx
- Sample declaration form for in-house trusts.xlsx
- Sample declaration form for trusts using a contractor.xlsx
- Sampling instructions.pdf
- Survey handbook.pdf
- Webinar for contractor_slides.pdf
- Webinar for trust_slides.pdf
- Webinar_Q&A.pdf
- Weekly monitoring for contractors.xlsx
- Weekly monitoring for in-house trusts.xlsx
Analysis and Reporting
In this category, you will find reports and datasets that can help support any analysis you might want to do and help to explain the survey results more widely.
- Open Source Benchmark Data T1.ods
- Open Source Benchmark Data T3.ods
- Open Source National Tables T1.ods
- Open Source National Tables T3.ods
- Quality and Methodology Report.pdf
- Sampling errors report.pdf
- Scored questionnaire Type 1.pdf
- Scored questionnaire Type 3.pdf
- Statistical release appendix H.pdf
- Statistical release.pdf
- Technical document.pdf
Benchmark Reports
In this category, you will find benchmark reports for the survey. If you experience any problems downloading the report(s) you need, please email Patient.Survey@cqc.org.uk and we can send you a copy directly.
View all Benchmark Reports available for this survey